How can we help?

Email hello@classmetric.com and tell us which class and device you're using.

Use my class on another device

Sign in with the same Apple, Google or email account on the new device. Your classes and progress follow your account, whichever device you bought on.

I paid but the class is locked

• Bought on the web: sign in with the account you used when you paid. If it's still locked, email us your receipt and we'll unlock it.
• Bought in the iPhone or Android app: open Me › Account › Restore purchases.

Refunds

• Bought on our website: you can ask for a refund within 7 days of purchase if you've completed less than 25% of the class. Email us from the address on your receipt. See Section 8 of our Terms.
• Bought in the iPhone app: Apple handles refunds at reportaproblem.apple.com.
• Bought in the Android app: Google Play handles refunds; see Google Play's refund help.

Something in a lesson looks wrong

Tell us. In the app, tap Report on the card or question. On the web, email hello@classmetric.com with the class, the lesson and what looks wrong. Safety errors get fixed first.

Delete my account

In the app: Me › Account › Delete account. Or see how to delete your account.

Privacy

See our Privacy Policy, including how to opt out of ad pixels.